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UR Prints and Personalized Product Information

10 Days Reprint Guarantee

For Photo Prints Service Only
If you are not completely satisfied with your photos for whatever reason, you can request for reprint within a 10 days period. Simply call our hotline at +852 9502 1744 or email service@urphoto.com with your order number and reason for return, we will reprint the same photos again absolutely free of charge.

The "10 Days Reprint Guarantee" does not apply to other products including, but not limited to, Photobooks, Metal Prints, Canvases, Phone Cases, Calendars, Pouches, Cool Cards, Jumbo Cards, Cool Mugs, Cool Cushions, Notebooks, Posters, Phone Skins, etc.

  1. Please contact us via phone or e-mail to arrange reprint service.
  2. Reprint photos must be returned by mail (postage to be paid the customer) or dropped off at our office in Sheung Wan.
  3. 10 Days Reprint Guarantee Policy is applicable for Hong Kong orders ONLY.
  4. Refunds are not applicable to ALL transactions.
  5. Each transaction can only make use of the reprint service once.
  6. In the event of dispute, the decision of URPhoto shall be final.



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